Remote Sales Advisor

• Job ID: 292954
• Date posted: 04/07/2025
• IKEA Sheffield Remote Customer Meeting Point are looking to welcome a Remote Sales Advisors to join our team. This role is a mix of home & in-office working, with 1 day a week working within IKEA Sheffield Remote Customer Meeting Point. Co-workers must reside within 1 hour commute of IKEA Sheffield Unit as part of location principles.
• Ready to bring your passion for people and problem-solving to a role that blends flexibility, creativity, and connection? Join our vibrant team as a Remote Sales Advisor – where every conversation is a chance to make a difference. If you’re within an hour of our Sheffield unit and love the idea of combining remote work with a touch of in-store collaboration, this could be your perfect fit!
• WHAT WE OFFER
• The Start Date of employment will be: 14th September 2025
• Hourly rate of £12.60 per hour.
• 39 Hours per week 5 days per week, shifts between 7.00am – 8.15pm hours will support the needs of the business. Availability to work weekends, early mornings, and evenings as part of a rotating schedule.
• Training will take place in IKEA Sheffield Remote Customer Meeting Point.
• Requires 1 day per week in Sheffield office.
• We can discuss flexibility to match your life and our business needs during the interview.
• WORKING WITH US HAS ITS REWARDS
• Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family’s everyday needs.
• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• Commitment to your development throughout your IKEA career, starting on your first day
• ..as well so much more! Full Benefit List – https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310
• WHAT YOU’LL NEED TO HAVE
• Previous experience in sales or customer support.
• A problem-solving mindset with the ability to thrive independently.
• Proficiency in using multiple IT systems and digital tools.
• Effective communication skills and the ability to engage customers in a remote sales environment.
• Adaptable and flexible mindset to thrive in a dynamic environment, taking on varied roles and responsibilities each day.
• Flexibility to work in a setting where each day presents unique challenges.
• Private, confidential home workspace – A dedicated area designed for focused, secure work, ensuring privacy for sensitive tasks and conversations.
• Strong numeracy skills with the ability to take accurate measurements.
• WHAT YOU’LL BE DOING DAY TO DAY
• Provide quality customer support in a remote environment to secure a great customer experience via phone, webchat or video depending on the nature of the query.
• Working in line with a call centre environment and routine within your home e.g scheduled breaks, back to back calls, planning appointments and chat along with scheduled team meetings.
• Enhance sales by demonstrating a commercial mindset and true salesmanship with every customer contact to offer complete home furnishing solutions.
• Use planning tools, Microsoft office, the internet and relevant programmes to support selling to the customer.
• Use remote active selling techniques during customer contact.
• Stay updated on IKEA products, services, commercial priorities and activities to steer sales.
• Capture relevant customer insights to improve the IKEA customer experience.
• WE CARE FOR THE PEOPLE
• It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
• Come see the wonderful workday where we create a better everyday life for the many!
• RECRUITMENT PROCESS INFORMATION
• If you have any special requirements during the interview process, there will be space to let us know during your application
• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be required to complete a short video interview with pre-recorded questions
• Shortlisted candidates will be invited by email to attend a virtual interview
• We understand not everyone will be successful, but we promise to keep you informed either way.
• We understand not everyone will be successful, but we promise to keep you informed either way.
• Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks must be completed by all successful candidates.
• Home Working Assessment for IKEA to agree and approve a safe and healthy working environment.
• For any advice or support, email Recruiter [email protected] and I will be happy to help!

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